Rosa Madera, located at 2158 South Bristol Street in Santa Ana, CA, is a prominent dining destination known for its authentic Mexican flavors and vibrant atmosphere. Like any well-managed establishment, Rosa Madera has a set of policies and regulations designed to ensure a pleasant dining experience for all guests and maintain operational efficiency. Below are some key aspects of their policies:
Privacy Policy
Rosa Madera respects the privacy of its customers and takes measures to protect personal information. The restaurant collects data such as names, contact information, and dining preferences primarily for reservation purposes and to enhance customer service. This data is securely stored and not shared with third parties without explicit consent. Customers have the right to request access to their personal information and ask for corrections if needed. The restaurant’s privacy policy aligns with standard practices to ensure compliance with data protection regulations (Our Santa Ana) (Bristol Warner Marketplace).
Reservation Policy
To accommodate all guests, Rosa Madera recommends making reservations, especially during peak hours and for larger groups. Reservations can be made via phone or online through the restaurant’s website. For special occasions or large parties, advanced booking is advisable to secure a table and ensure a seamless dining experience.
Cancellation Policy
If a reservation needs to be canceled, Rosa Madera requests that customers notify the restaurant at least 24 hours in advance. This courtesy allows the restaurant to manage its seating capacity effectively and offer the table to other guests. Cancellations can be made by calling the restaurant directly.
Dress Code
Rosa Madera maintains a casual yet stylish dress code to match its elegant and welcoming ambiance. While there is no strict formal attire required, guests are encouraged to dress smart-casual, especially for evening dining and special events.
Health and Safety Regulations
The health and safety of both guests and staff are of paramount importance at Rosa Madera. The restaurant adheres to all local health regulations and implements rigorous cleaning and sanitization protocols. During times of public health concerns, such as the COVID-19 pandemic, additional measures like social distancing, mask mandates for staff, and the availability of hand sanitizers are enforced to ensure a safe environment for everyone.
Service Policies
Rosa Madera is committed to providing exceptional customer service. The staff is trained to be attentive and responsive to the needs of all guests. If there are any dietary restrictions or special requests, patrons are encouraged to inform the staff, who will make accommodations whenever possible. The restaurant also offers complimentary chicharrones to all diners, adding a special touch to the dining experience (Our Santa Ana).
Payment Methods
The restaurant accepts various payment methods, including major credit cards, debit cards, and cash. For larger parties and special events, a deposit might be required at the time of booking, which will be deducted from the final bill. Rosa Madera also offers gift cards, which can be purchased directly at the restaurant or online.
Event Hosting and Special Occasions
Rosa Madera is an ideal venue for hosting special occasions such as birthdays, anniversaries, and corporate events. The restaurant provides tailored services to ensure that each event is memorable, including customized menus, décor arrangements, and live music options. Guests interested in hosting an event at Rosa Madera should contact the management team to discuss specific requirements and make arrangements in advance.
By adhering to these policies and regulations, Rosa Madera ensures that every guest enjoys a delightful and memorable dining experience, reinforcing its reputation as a top dining destination in Santa Ana.
For more detailed information or specific inquiries, patrons are encouraged to visit the restaurant’s website or contact them directly.